It’s been a busy but inspiring spring here at XStreamReports. One of our talented consultants, Mika Manner, attended two Exstream events, one of which was the OpenText Innovation Tour in Stockholm. The setting for this event was at the Grand Hotel, Stockholm, with beautiful scenarios close to the Royal Palace.

Overall a lot of focus was put on the prioritization of Security from the OpenText leadership, coverage of the recent release of 16.4 with its updates and features, and OpenText Cloud was a hot topic as well. We invite you to a short recap of each area:

Security prioritizing by Mark Barrenechea, Vice Chair, CEO & CTO, OpenText
GDPR, Security breaches, Military Airplane manufacturer, Cambridge, Facebook
Mark Barrenechea talked about how many companies have been looking at data security as a non prioritized matter, and shared several examples where the that has lead to data-breaches that have caused a lot of damage to those companies and its’ customers. One of them being the Cambridge Analytics/Facebook case that was heavily covered in media recently. Another example was Boeing, they were hacked and as a result became vulnerable for attacks.

Mr. Barrenechea pointed out that companies have to raise the priority of security from position 7, as it is today, to be number 1 to be able to mitigate these risks and limit the possible damage that can be seen as a result.

Together with Mats Hultin, CIO of SAAB, Mr. Barrenechea also discussed and shared how digital information has changed, and how today everything is more real-time and more intelligent, with the usage of OpenText Magellan and Cloud Solutions.

OpenText Cloud, what is it with Savinay Berry, VP Cloud Services OpenText
Hybrid solution is here to stay for a long while
Mr. Berry presented an overview and explanation of what the OpenText Cloud is, but also what it is not; it is not to be considered as a competitor to Azure or Amazon Cloud. OpenText Cloud is not a hardware in the cloud provider. It is instead a SaaS solution where customers will be able to use OpenText Cloud Services for communicating with businesses and customers in a simple, centralized and flexible way. The new release of version 16.4 is the most advanced cloud ready version of Exstream. Although the focus on cloud solutions is now really getting into speed, it is important to remember it is still in the early stages. The hybrid solution where some of the software remains on premise will be here to stay for a long time according to Mr. Berry.

Omnichannel focus in new Release 16.4

In the breakout sessions focusing on the Experience track, we were presented with the new features of Exstream (former HP Exstream and StreamServe) available with 16.4, on examples for how those features can be used. For example, you can use voice and image recognition using the AI to maximize the business communication, or with the voice recognition you can use the AI instead of human operators to assist with customer communication. For the image recognition example, object identification was showcased where an image with a family was shown where the AI recognized if the people in the image were male or female, and water and trees.

Upgrading and benefits of Release 16.4
Christian Askland, Director of Product Management at OpenText, went through the upgrading procedure and the benefits of upgrading to 16.4. For instance there are some really nice new features like mail tracking and job visualization where you will get detailed information on how the job went. There is also support for more analytics with of the usage. For example reports related to processing volumes connected to the transaction based license. Other features to highlight is the ability to use images and rich media from Media Management integration, I.e. common CAS Browser, assured delivery of communications with OpenText notifications and even more features making it possible to deploy changes to documents without involving the IT department.

Conclusion with a presentation of future releaseplan
We were shown a releaseplan with even more AI functionality, like having video recognition, to be included in the future of OpenText CCM.

OpenText Innovation Tour was a great event, OpenText hosts it in multiple cities every year, and we hope to see you at one of these events next year!