UTILITY BILL PACKAGES

Custom best-practice Utility Bill Solutions for impactful communication.

The most impactful communication a utility company has with its customer is the actual bill. Typically, little thought is given to the actual bill design to ensure communication is effective and useful. This is clearly a missed opportunity, and if true, means that ineffective bill design could potentially damage the bond between customers and energy providers.

XStreamReports will give you the most cost effective and flexible solution possible.

Companies like SAP and OpenText have the right tools available to make the Utility Bill the most direct and effective communication with all customers. SAP has partnered with Apple to revolutionize how you view your bill on iPhone and iPad.
SAP has also partnered with OpenText to make sure you will be able to design your bill in one application for all formats;

OpenText CCM will enable you to have one tool supporting all formats.

We are providing SAP Utility companies with the best-practice in developing Utility Bill solutions and have successfully been doing so for the past 15 years. See our Case Studies and other references from public and private companies that have implemented SAP for utilities and CCM Utilities packages.

Learn more about how SAP® Document Presentment can turn bill presentation into an opportunity for one-to-one marketing communications.

Objectives

Reduce document processing costs while extending the value of SAP software.
Improve the effectiveness of bills and other customer communications.
Keep customers happy while enabling up-sell and cross-sell.
Reduce call center costs.

Solution

Optimized high-volume document preparation with input integrated from SAP software.
Efficient printing and delivery, in-house or outsourced.
Ability to address customers individually, according to profile and billing information.
Transformation of regular statements and notices into one-to-one marketing message.

Benefits

Increase customer satisfaction by presenting bills in the recipient’s preferred language, format, and channel.
Discover and exploit opportunities for new revenue generation.
Reduce cost to serve and days sales out standing with clear communications.

Summary

Efficient processing of vast numbers of personalized documents helps you lower costs, increase value, and raise customer satisfaction.
It makes communications more effective and reduces the number of calls for support. You can fully harness the power of customer information in your SAP® applications.
You can consolidate and accelerate your existing bill presentation processes, create or capitalize on revenue-generating opportunities, and reduce your cost to serve.