Since OpenTexts recent acquisition of Exstream from HP Inc. there has been a lot of speculation regarding the future of OpenText CCM. With the Exstream and CCE/StreamServe products being so similar, many have been waiting to find out if they would decide to phase out one product, keep both alive or the thought to be most likely scenario – would the two be merged into one product, and if so, how would the products/features be merged? The answer has now been revealed, OpenText recently shared their future vision and roadmap for their CCM platform at the StreamServe User Group (SURG) event in Sweden.
The future of OpenText CCM brings together two market leading Customer Communications Systems into a single platform, that will deliver interactive, automated and unified communications supporting the evolution from CCM to holistic Customer Experience Management.
This also means yet another name change, Exstream will be the brand name for this solution. Both CCE and Exstream customers will be able to upgrade to Exstream 16 as soon as April 2017. OpenText presents this solution as a combination of CCE’s transactional processing model and integration strengths, paired with Exstream’s high-throughput engine to leverage accelerated benefits to each customer base.
For our CCE/StreamServe customers, here are some highlighted benefits you’ll receive upon upgrading to Exstream 16:
- New document processing options with the powers of the Exstream Engine
- Exstream 16 will provide an automated upgrade process for Design Center projects and StoryTeller templates
- Existing content will be preserved through the Common Asset Service (CAS)
- One single, strategic CCM Roadmap backed by a Global CCM expert RnD team
To us, the roadmap shared by OpenText is an exciting one and opens the door for additional value for our customers with an even more powerful CCM solution. We are preparing for supporting our customers to make the upgrade, and excitedly wait for more details being released regarding OpenText Exstream 16.