UPGRADE TO EXSTREAM 16

Take your Customer Communications Management to the next level.

StreamServe 5.6.2 faced the end of its Product Support Lifecycle June 2020

Communications Center Enterprise Version 16.0 ended March 2021

Even if you are on an early version of 16.x, plan ahead to ensure you upgrade before your current version is no longer sustained. We can help your organization with recommendations for when to upgrade and what Release to upgrade to allow your organization to utilize the latest features and improvements with the solution to optimize your customer communications.

Exstream release 16 provides a combined platform with the fastest engine with the most flexible CCM platform for an event driven real-time communications platform. OpenText Exstream and CCE (StreamServe) customers can upgrade with minimal disruption to a single platform, and be able to utilize the design and production environments of their choice.

By upgrading to release 16, you will reap the benefits of:

Enhanced integrations, with OpenText or external ERP and CRM

A centralized management and versioning of design resources for a multi-tenant shared asset service

Achieve improved performance through analytics to show produced/failed communications, asset usage and statistics.

Interactive and authoring improvements for Empower, StoryBoard/ReTouch, and PowerDocs

A transition from multi-channel to omni-channel engagement.

You can take a look at some of the new capabilities and features in the latest release of Exstream here, or contact us for a demo.

100% of our Developers are certified with Release 16.

TAILORED UPGRADE PACKAGES

Through our experience with upgrading our clients to the lastest version, we know there is no one-size-fits-all solution. We offer tailored upgrade packages to support your organizations unique needs. Your organization can choose to do a full upgrade, an incremental upgrade or an as needed upgrade, and we can help decide which upgrade option is the right approach based on your business needs and goals. We’ll ensure best practices are followed when doing the upgrade and provide the needed support.

Upgrade Planning

We work with your organization to assess infrastructure and readiness to ensure needed steps are taken to fulfill requirements for running version 16. Ensuring your organization has a supported operating system, database(s) etc in place to ensure a smooth upgrade process.

Tailored Approach

Whether you have in-house developers and prefer to handle part of upgrade on your own, for example upgrading forms and customizing the application, or if you prefer we handle the full upgrade - we customize the upgrading approach to fit your organizations unique needs.

Maximizing use of Solution

We work with you to create a roadmap to ensure you can take full advantage of the strengths and new features of version 16. Upgrading can give your team access to powerful tools now available that were not available in the older versions giving your organization a competitive advantage.

Upgrade and Beyond

We are there for you and your team from planning through to completion of upgrade, and we can also support your organization beyond with support services, managed services and training as needed for your team on the new version and its applications.

WHY UPGRADE WITH XSR?
We can ensure that your organization can take full advantage of the features and capabilities accessible through release 16 to ensure an outstanding Customer Experience and benefits for the internal users and stakeholders.

OpenText Live Webinar Series –
Best practices in upgrading OpenText Exstream

Experts from XStreamReports covers best practices for Upgrading to the OpenText Exstream 16 solution (Previously StreamServe/CCE). How an organization can best prepare for an upgrade beyond acquiring a new license, what to expect during an upgrade project, and share insights learned on how to make the process as smooth as possible and help ensure a successful upgrade.