Enhanced integrations, with OpenText or external ERP and CRM
Take your Customer Communications Management to the next level.
StreamServe 5.6.2 faced the end of its Product Support Lifecycle June 2020
Communications Center Enterprise Version 16.0 ended March 2021
Even if you are on an early version of 16.x, plan ahead to ensure you upgrade before your current version is no longer sustained. We can help your organization with recommendations for when to upgrade and what Release to upgrade to allow your organization to utilize the latest features and improvements with the solution to optimize your customer communications.
Exstream release 16 provides a combined platform with the fastest engine with the most flexible CCM platform for an event driven real-time communications platform. OpenText Exstream and CCE (StreamServe) customers can upgrade with minimal disruption to a single platform, and be able to utilize the design and production environments of their choice.
By upgrading to release 16, you will reap the benefits of:
100% of our Developers are certified with Release 16.
TAILORED UPGRADE PACKAGES
Through our experience with upgrading our clients to the lastest version, we know there is no one-size-fits-all solution. We offer tailored upgrade packages to support your organizations unique needs. Your organization can choose to do a full upgrade, an incremental upgrade or an as needed upgrade, and we can help decide which upgrade option is the right approach based on your business needs and goals. We’ll ensure best practices are followed when doing the upgrade and provide the needed support.
WHY UPGRADE WITH XSR?
We can ensure that your organization can take full advantage of the features and capabilities accessible through release 16 to ensure an outstanding Customer Experience and benefits for the internal users and stakeholders.
OpenText Live Webinar Series –
Best practices in upgrading OpenText Exstream
Experts from XStreamReports covers best practices for Upgrading to the OpenText Exstream 16 solution (Previously StreamServe/CCE). How an organization can best prepare for an upgrade beyond acquiring a new license, what to expect during an upgrade project, and share insights learned on how to make the process as smooth as possible and help ensure a successful upgrade.