It was an exciting day at Tacoma Public Utility (TPU) when all of the great work on the new Utility Bill went live! On September 26th, TPU mailed the first redesigned utility bills, which were based on customer feedback and backed by the new technical solution with SAP and OpenText CCE implemented by XStreamReports.
XStreamReports team was on-site to help ensure a successful go-live with the OpenText StreamServe solution we’ve been implementing for TPU during 2016. The new Utility Bill design was an effort by TPU where they partnered with Cognizant and XStreamReports to embark on a strategic program to deploy a next generation Customer Communication Management (CCM) solution. A solution that resulted in greatly improved flexibility for customer segmentation, tailored communications and ease of use for their business team to dynamically change customer communications.
We’re excited to have been part of the journey with TPU, and thrilled for their successful launch of the new Utility Bill design!
Stay tuned for more information, Case Study launch coming soon.